Refund policy

RETURNS & REFUNDS

We have a 30-day return policy for damaged, incorrect or incomplete orders, which means you have 30 days after receiving your item to request a return. All other merchandise is final sale and non-refundable. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Damages and issues

If merchandise arrives damaged, the Company will accept returns for a full refund only by the Return Procedures below. Once we confirm that you received Damaged Merchandise that was returned by the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your Payment Account in the amount charged for the Damaged Merchandise (if your Payment Account has already been charged for the merchandise) or (b) we will not charge your Payment Account for the Damaged Merchandise. The refunded amount will include the applicable Delivery Fees.

 Return Procedures

To return Damaged Merchandise, you must have a case number with UPS and/or send visual proof of damage, your order number, and any other details you may have about your order, through a support ticket to email@cryptopeops.com. You must initiate your return within 30 days after your merchandise delivery date. All returned Damaged Merchandise must be unused (e.g., not worn, washed, damaged, or altered), in the original packaging with original tags attached, and returned by any other instructions received from contacting customer service. If inventory permits, you may be eligible to receive the exact, if not similar, item in exchange for the verified returned goods without a refund. 

Incorrect or Incomplete Orders

If your order contains an incomplete item, please email email@cryptopeops.com to message us with the store name and your order confirmation number and we will ship out your missing item(s) provided the item is in stock. If it is not in stock, you will be refunded for the cost of the product.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable). Unclaimed returns get donated to charity after 30 days.